1. Introduction

At Fiverr Design, we provide a platform for the exchange of digital products and services between Clients and Freelancers. This policy outlines our strict no-refund stance for all digital products and services once work is completed. By using our platform, you agree to abide by this policy.

 2. No-Refund Policy for Digital Products and Services

2.1. Absolute No-Refund Rule

*Once a digital product has been delivered or a service has been rendered, and the job is marked as complete, no refunds will be issued under any circumstances.* This policy applies to all digital products and services offered on our platform, without exception.

2.2. Rationale for No-Refund Policy

This strict policy is in place because:

– Digital products and services cannot be “returned” in the traditional sense

– Freelancers have already invested their time, effort, and resources into creating the product or delivering the service

– The intangible nature of digital goods and services makes it impossible to “take back” once delivered

2.3. Definition of “Completed Job”

A job is considered complete when:

– The Freelancer has delivered the agreed-upon digital product or service

3. Client Responsibilities

3.1. Due Diligence

Clients are strongly encouraged to:

– Thoroughly review the Freelancer’s profile, portfolio, and reviews before placing an order

– Clearly communicate their requirements before placing an order

– Ask questions and seek clarification on any aspects of the product or service before committing to a purchase

3.2. Use of Platform Features

Clients should utilize platform features such as:

– Messaging system to communicate with Freelancers

– Milestone deliveries (if applicable) to review work in progress

– The option to request revisions within the scope of the original order, if offered by the Freelancer

4. Dispute Prevention

4.1. Clear Communication

Both Clients and Freelancers are expected to communicate clearly and promptly throughout the order process to prevent misunderstandings.

4.2. Order Requirements

Clients must provide detailed and clear requirements for their orders. Freelancers should only accept orders they are confident they can fulfill based on these requirements.

4.3. Progress Updates

Freelancers are encouraged to provide regular progress updates for larger projects to ensure alignment with Client expectations.

5. Quality Assurance

5.1. Freelancer Vetting

Fiverr Design implements a rigorous vetting process for Freelancers to maintain high-quality standards on our platform.

5.2. Rating System

We maintain a robust rating and review system to help Clients make informed decisions when choosing Freelancers.

6. Exceptional Circumstances

6.1. Non-Delivery

In the rare event that a Freelancer fails to deliver any work at all, Fiverr Design will review the case and may issue a refund at our discretion.

6.2. Platform Technical Issues

If technical issues on our platform prevent the proper delivery of work, we will address the situation on a case-by-case basis.

7. Policy Enforcement

7.1. Strict Adherence

This no-refund policy will be strictly enforced for all completed digital products and services.

7.2. Account Reviews

Clients who repeatedly dispute charges or attempt to circumvent this policy may have their accounts reviewed and potentially suspended.

8. Policy Changes

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

9. Contact Us

If you have any questions about this No-Refund Policy, please contact our customer support team at:

Email: [email protected]

By using Fiverr Design’s services, you acknowledge that you have read, understood, and agree to this strict No-Refund Policy for all digital products and services.